Client Services Manager

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Job Opportunity Overview

Join the Smartling Team

Apply Now

We’re actively expanding our Sales, Marketing, Technology and Services teams. If you have a passion for cutting-edge web technology and a passion to break down the language barrier on the web, please send a cover letter and CV. If you speak a second (or third!) language we really want to hear from you. ;)

Location

New York City

Description

Smartling is looking for a motivated Client Services Manager to work in our New York City office.

This person would work as part of the Client Services team to manage successful implementations of Smartling solutions while building great customer relationships. In addition, the Client Services Manager would provide as-needed client support as well as play a key role in account management and overall customer satisfaction.

Reports To

VP, Client Services

Responsibilities

  • Manage implementations with proven project management skills
  • Provide customer support
  • Work with internal resources to solve customer issues
  • Build and sustain great customer relationships
  • Work with clients to grow their businesses
  • Create and document support solutions
  • Develop new tools and process improvements
  • Contribute new feature requests and be a conduit for customer feedback
  • Delight customers

Requirements

  • 5+ years of managing customer implementations and providing customer support
  • Experience with website technology, such as HTML/CSS, JavaScript, AJAX, etc.
  • Experience with CMS systems and website creation
  • Experience with databases, including NoSQL distributed databases
  • Experience with SaaS/Hosted Solutions
  • Experience with mobile application development is a plus
  • Certified Project Management skills are a plus

Personal Characteristics

  • Excellent interpersonal and communication skills (written and oral)
  • Well-organized with attention to detail
  • Adaptable to changing market conditions and customer requirements
  • Enjoyable to work with

Cultural Fit

  • Teamwork – works well with others within team and across groups in company
  • Customer Focused – passion for customer success and referenceability, always willing to solve customer problems and delight customers
  • Execution Success – plans and meets/exceeds objectives on time and with quality
  • Entrepreneurial – flexible, optimistic, problem-solving approach
  • Leadership and Initiative – does the right thing without being asked, proactive at dealing with issues

Join the Smartling Team

Apply Now

We’re actively expanding our Sales, Marketing, Technology and Services teams. If you have a passion for cutting-edge web technology and a passion to break down the language barrier on the web, please send a cover letter and CV. If you speak a second (or third!) language we really want to hear from you. ;)

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