Get Satisfaction and Smartling announced today a product integration and joint effort to help businesses create global community portals in the customers’ preferred languages.
Get Satisfaction communities are available in Dutch, English, French, German, Italian, Portuguese, Spanish, and Swedish, powered by the Smartling translation platform and delivery network. Dozens of customers have already launched non-English user communities.
“Get Satisfaction is helping businesses develop deep customer relationships, whether those customers speak French, German or any other language,” said Wendy Lea, CEO, Get Satisfaction. “It is essential that every business, regardless of size, foster and facilitate customer-led innovation. We’re thrilled to partner with Smartling to make that happen in any langauge the client wants.”
Smartling provides the technology platform and translation toolset for Get Satisfaction to offer language sites for their customers’ online communities. As a result, these clients are now engaging users around the world for product and service feedback and business process optimization.
“Smartling is committed to making the entire Web truly multilingual and delighted to be working with Get Satisfaction to make this happen,” said Jack Welde, CEO, Smartling. “Businesses that embrace multilingual online communities will surely reap the rewards of global customer insight.”