Platinum Support. Translation managed for you.

Leave the day-to-day to us.

Extend your team with Platinum Support to meet demanding business goals. Platinum Support manages translation projects end-to-end to ensure every stakeholder has what they need to get the job done.

How It Works

Our most comprehensive support package provides a dedicated team of Smartling experts to carry out your internal processes. Before Day 1 with Platinum Support, we develop a custom support scope to help you achieve your organization’s localization goals. We ensure that every localization task gets checked off and done right, worry-free.

Maximize your reach. And your time.

  • Reduced overhead - Platinum Support handles all day-to-day localization tasks associated with your Smartling account, so you can focus on crafting your business's overarching localization strategy.
  • Third-party LSP management - Outsource your translation vendor management. Our team liaises with vendors, routes questions to the right resources, prioritizes content, ensures SLAs are met, and plans for national holidays.
  • Cross-unit monitoring - Get a comprehensive view of all resource types requiring translation. Receive regular updates to ensure all projects are on track.
  • The best localization experience - Get the most out of Smartling’s solution to drive down your total investment in translation and localization. Platinum Support optimizes every feature in the TMS to launch high-quality translated content faster and more cost-effectively.

What Platinum Support can do for you:

Account Administration

  • Set up new translation environments, workflows, and users
  • Set up and maintain linguistic assets including glossaries, style guides, and translation memories

Content Management

  • Prepare files for translation, and supply visual context if it’s not automated
  • Create translation jobs; manage deadlines, budget and translation issues

Resource Management

  • 3rd party LSP and proofreader/reviewer management
  • Train new users and facilitate ongoing education

Platinum Support is a customized solution for your needs. Let us know your needs, we'll help design a solution.

Platinum Support. Focus on your localization strategy. Leave the heavy lifting to us.

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