Integrations

Customer support

itD SmartConX

Deliver fast, accurate translations across every customer and community interaction — automatically.

Get fast, accurate translations for customer and community content in tools like Khoros, Gainsight, and more, via itD's SmartConX Smartling connector. With quality and brand controls built in, you can create the best customer experience in every language.

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itD SmartConX

Support

Key Features

Deliver a world-class experience to every customer: Support questions and answers translate automatically in both directions, so every customer receives best-in-class support.
Save time with automated content syncing: Content moves from your itD-connected platform into Smartling and back automatically, so you can spend less time on copy and paste and more time on driving customer satisfaction.
Optimize for quality and speed: Customize your translation mix to balance speed, cost, and quality by choosing from professional translation, AI-powered human translation, and machine or AI translation.
Keep every translation on-brand and accurate: Glossaries, style guides, and quality checks are built into your Smartling workflows, keeping brand voice and terminology consistent across languages.