Integrations

Customer support

ServiceNow

ServiceNow users can now easily access a full range of translation and localization services within their familiar environment. This direct integration with the ServiceNow localization framework makes sending content to the translation team quick and easy. Plus, get access to high-quality automated machine translation for smooth global communication between support lines and customers.

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Key Features

TMS Service Spoke: Integration with ServiceNow's Localization Framework standardizes the translation process for out-of-the-box (i.e. Knowledge Articles) and custom artifacts.

MT Service Spoke: Once configured, ServiceNow agents can access automated high-quality machine translation for conversations, Agent Chat, Dynamic Email notifications, and more.

Full language support: Smartling offers support for 250+ languages and integrates with 15+ of the top machine translation providers, including Amazon, DeepL, Google, Microsoft, and OpenAI GPT.
Enterprise security and compliance: Smartling’s platform is secured and certified via third-party audits, including PCI1, SOC2, HIPAA, and GDPR.

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About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™.