Customer success is a shared responsibility. Make customers feel like there are five of us for every one of them.
Always be on time. Immediacy speaks volumes; resolve or acknowledge customer requests with urgency.
Train and retrain. Constantly ask: “Is this my best work?” Be radically candid with yourself and with each other.
Our customers aren’t businesses; they’re people. Have a relentless focus on their personal preferences.
Everything we do is for our customers. Show them how much we value their business by thanking them regularly.