Smartling Names Kunal Sarda Vice President of Customer Success

Localization veteran and Shark Tank Alumnus to oversee all customer-facing business units to further advance customer engagement and satisfaction.


New York - January 2, 2019 - Smartling, the premier software and translation services company that established the category Cloud Translation, today announced the promotion of Kunal Sarda to Vice President of Customer Success effective immediately. In this role, Sarda will be responsible for ensuring the successful adoption and utilization of Smartling’s enterprise cloud translation solution.

Sarda, who previously served as the company’s Vice President of Language Services, will continue to oversee the company’s growing network of high-performing professional translator community in addition to the customer-facing team at Smartling.

“Smartling has always put customers at the center of its business strategy,” said Jack Welde, Smartling’s co-Founder and CEO. “Kunal’s vast experience in customer success and the localization industry positions him well to further align Smartling’s enterprise cloud translation solution with the goals of our customers. This appointment is a reflection of Kunal’s unique perspective on the future of translation and localization.”

Sarda has led a number of strategic initiatives during his tenure at Smartling, including the development of Smartling’s Quality Confidence Score™, a proprietary machine-learning algorithm that aggregates data gathered from billions of translated words processed by Smartling’s platform. Quality Confidence Score, a milestone for the translation industry, leverages data and machine learning to predict and improve translation quality.

“I’m humbled by this appointment and am excited to take on this challenge,” said Sarda, a graduate of The Wharton School School of the University of Pennsylvania. “I’ve had the distinct pleasure of working alongside my colleagues at Smartling as we, together, serve some of the finest brands worldwide.”

Sarda first joined Smartling on May 19, 2016 when Smartling acquired VerbalizeIt, a company Sarda and his Co-Founder Ryan Frankel created to enable language translation for audio, video, and other multimedia content. Both Sarda and Frankel, who founded VerbalizeIt at The Wharton School of the University of Pennsylvania, had three investors from ABC’s hit TV show “Shark Tank.”

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About Smartling

Smartling is a language translation company that enables customers to localize content across devices and platforms. The company is recognized by CSA Research as the #1 Leader of the 2019 MarketFlex for Language-Oriented TMS, and by users on G2 as the #1 rated Translation Management System. Smartling established Enterprise Translation Cloud, a data-driven approach to localization, which enables its customers to achieve higher quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands, including InterContinental Hotels Group, Pinterest, Shopify, and SurveyMonkey. Smartling is headquartered in New York, with offices in Dublin and London. For more information, please visit

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