Smartling for Zendesk

Support customers in their native language.

Zendesk + Smartling

Empower your support teams and deliver 24/7 multilingual customer assistance with automated, reliable translation. Smartling’s Connector for Zendesk Guide and Support gives you access to an end-to-end language technology and services provider that can serve your entire organization, not just customer success and support.

Empower your support team

The Zendesk Support Plugin seamlessly integrates Smartling into the Zendesk Agent Workspace. The plugin provides auto-detection of native language in inbound support tickets and flexible user configurations for manual or automatic translation. Smartling’s machine translation delivers high-quality, instant translation of tickets and agent responses to provide excellent support.

Smartling’s Zendesk Guide Connector streamlines submission of article content for translation. Set up custom workflows with human, machine, or AI-powered translation based on company preference. Smartling also detects changes to previously translated source content with optional automated resubmission for translation, eliminating manual work and keeping your Help Center up to date.

Smartling Language Services

Smartling Language Services customers experience faster times to market, lower costs, and guaranteed quality.

When you combine Smartling’s translation platform features with professional translators, you get:

- Reduced time to market by up to 90%
- Reduced translation costs by up to 60%
- Complete transparency of the entire process
- Fast issue resolution via direct communication with linguists
- Low or no vendor management
- Expertise in Smartling platform features, CAT tool, and integrations
- 100% quality guarantee

Learn More About Smartling Language Services

Translator with Speech Nao

Ready to integrate Zendesk with Smartling?

If you’d like to learn more about the integration with Zendesk or try it out for yourself, reach out to us today!