When your customer base is too large to gather in a single place or it reaches beyond your physical presence, and you want to know what everyone is thinking, a digital survey is what you need.
SurveyMonkey is trusted by millions of companies, organizations, and individuals alike to gather the insights they need to make more informed decisions. Even if you haven't used the service to create your own surveys, you've likely taken one.
The company has seen solid worldwide growth in recent years, but SurveyMonkey knew it could accelerate its growth trajectory by offering both its product and customer service in users' native languages. Almost a third of subscribers lived in countries where English was not the preferred language, and they were actively requesting the service in other languages.
The Challenge: Meeting Expectations for Native-Language Content
It can take companies between 12 and 18 months to internationalize their code and launch their first foreign language site, and when internet companies decide to go global, they often have several years' worth of code and infrastructure in place that needs to be taken into account. SurveyMonkey was no exception, but still had big dreams - nearly a dozen languages in half the standard time.
A third of SurveyMonkey’s subscribers lived in countries where English was not the preferred language, and were actively requesting the service in other languages.
One of SurveyMonkey's main concerns were that a project of this size would absorb much of the company's engineering resources, distracting from product development efforts, and that internationalizing the code would be a financial sinkhole.
The Solution: Smartling
Using the Smartling cloud-based translation management system, SurveyMonkey realized the following benefits:
Smart Solutions. SurveyMonkey heard how Smartling's Global Delivery Network automatically captures web application content, including dynamic content from JavaScript, without the need for files to be exported and imported. Crucially, the company retained the choice of which professional translators to use on a given project, with Smartling's in-context translation and review available to all. Translations are then stored in the cloud and delivered automatically via the secure Global Delivery Network.
Expert Delivery. With Smartling's solution, it took SurveyMonkey only six weeks to launch its first translated language with minimal developer support needed for the install. The company went on to launch 10 languages, other than English, in just six months. It now deploys new features and changes on a daily and weekly basis, and Smartling's automatically detects new content and flags it for human translation. "Time-to-market for the launch of our first language was only six weeks from signing with Smartling," says Minna, VP of Internationalization at SurveyMonkey.
Exceptional Value. With Smartling's cloud-based software platform, Survey Monkey pays for what it uses and nothing more, and the platform can scale up or down to meet the company's demands. Large jumps in web traffic and the number of subscriber sign-ups soon offset. Now, SurveyMonkey is set for global success with a local user experience for its global multilingual audience.
